If for any reason you are not one hundred percent satisfied with your purchase within 30 days of receipt, you may return any merchandise
that has not been altered, engraved, or customized* for a refund, account credit, or exchange (excluding any shipping charges).
Merchandise must be in its original condition, and can be returned either in one of our store locations or via shipment (please contact us for shipping labels.)
You may choose to exchange your item rather than return it. Any of our associates are happy to work with you on an exchange.
Exchanges are eligible for 30 days after the receipt of your item.
*Exclusions to our 30-day return policy include rings that have been sized in-house or special ordered, mother's rings and family pendants that have been customized with sizes or gemstones, engraved items, luxury handbags (available in-store only,) custom jewelry, and jewelry and gifts that are not in their original condition.
Your jewelry purchased from Day's Jewelers is warrantied for a lifetime against defects in materials and craftsmanship.
Loss or damage are not covered under this warranty if resulting from abuse, normal wear, mysterious disappearance or repairs, sizing,
or any other work performed to your jewelry, other than that completed by Day's Jewelers.
If we determine the cause of damage to your jewelry was the result of defective materials or workmanship,
we will either repair or replace the piece of jewelry at our option.
To be eligible for this warranty, your piece of jewelry must be inspected at any Day's store at least once every six months. If you should move
to an area where there is no Day's store located, we would be happy to recommend a reputable jeweler to perform the required semi-annual inspections.
for returns, exchanges, or other questions.