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Day’s Jewelers Supply Chain Policy


Day’s Jewelers is committed to the respect of human rights, to avoiding contributions to the finance of conflict and complying with all relevant UN sanctions, resolutions and laws. We are a certified member of the Responsible Jewellery Council (RJC) as proven through an independent third-party verification.  As such we commit to and comply with:

  1. Respecting human rights according to the Universal Declaration of Human Rights and International Labour Organization Fundamental Rights at Work;
  2. Refusing to engage in or tolerate bribery, corruption, money laundering or finance of terrorism;
  3. Supporting transparency of government payments and rights-compatible security forces in the extractives industry;
  4. Refusing to provide direct or indirect support to illegal armed groups
  5. Enabling stakeholders to voice concerns about the jewellery supply chain.
  6. Implementing the OECD 5-Step framework as a management process for risk based due diligence for responsible supply chains of minerals, diamonds and gemstones from conflict-affected and high-risk areas as identified by OFAC (Office of Foreign Assets Control) documentation and notification.

Annual Supplier Assessment:

We also commit to using our influence to prevent abuses by others. In doing so, we will conduct no less than an annually, a risk assessment of suppliers we source our precious metals including gold, platinum and silver, colored gemstones and diamonds from, in accordance to OECD guidance and risks. This includes a process whereby no less than two members of our company’s senior management team assess and assign a risk level per OECD risks. Results of this risk assessment are reviewed.  For suppliers falling in an unacceptable risk status, discussion of forthcoming strategy, may include a) continuing trade throughout the course of measurable risk, b) temporarily suspending trade with the supplier while pursuing measureable risk mitigation or c) disengaging with a supplier after failed attempts at mitigation or if mitigation is unacceptable.  In the event that we pursue mitigation efforts while continuing trade or suspending trade, we will consult with you and affected stakeholders including but not limited to government authorities, international/civil society organizations where appropriate. The objective is to help our suppliers respect human rights and avoid contributing to conflict through their sourcing practices. The process is intended to help make supply chains more transparent and prevent the extraction and trade of minerals from becoming a source of conflict, human rights abuses, and insecurity.


Grievance Mechanisms

External stakeholders may raise Human Rights and Supply Chain risk concerns by notifying Day’s Jewelers. We will ensure anonymity of the person raising the grievance and protect that person from retaliation. We provide the following methods of communication:

  • Email your concerns to HR@daysjewelers.com
  • Call our VP of Human Resources at 207-680-1620
  • We’re using an independent online service called Suggestion Ox for anonymous incident reporting and whistleblowing. You can submit a private report at any time by visiting https://app.suggestionox.com/r/z13Wc5.
  • You may also notify us in writing through US Postal service, by mailing correspondence to VP of Human Resources, 88 Main St., Waterville, Me. 04901.

All grievances will be investigated and proof of investigation, communication to the relevant business partner and remediation recommendations will be documented and retained within our company documents. Outcomes of grievance investigation will be communicated as quickly as possible and directly to the relevant business partner or those affected, with an explanation of how we identified and are addressing this risk, while providing them with all safety and welfare information they may need to remediate the risk. Remediation of the risk concern can take the form of acknowledgment or apology, compensation for the harm, or other means.



If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, you may return any merchandise that has not been altered, engraved or customized for a refund, credit or exchange. Merchandise returned must be in its original condition. Any purchase made with a credit card must be returned to the original credit card. Please read more about our Returns and Exchanges Policy.


All orders shipped UPS are fully insured and require a signature at time of delivery unless shipped by USPS. Each item is cleaned, polished and inspected before it is wrapped and shipped to you. Orders over $1,000 enjoy free overnight shipping via UPS. For engravings and ring sizing, please add an additional 2-3 business days to your order. Special orders or customizations may take 3-4 weeks. Please read more for full shipping information.


Day's Jewelers requires suppliers to provide a written warranty for every diamond purchased stating that it was ethically-sourced. Furthermore, as a certified member of the Responsible Jewellery Council, Day's is committed to supporting and promoting the highest level of social, ethical and environmental responsibility in our communities and in the areas of the world where our products are sourced. Discover the Day's Promise.


If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, you may return any merchandise that has not been altered, engraved or customized for a refund, credit or exchange. Merchandise returned must be in its original condition.


Your jewelry purchased from Day's Jewelers is warranted for a lifetime against defects in materials and craftsmanship. To be eligible for this warranty, your piece of jewelry must be inspected at any Day's store at least once every six months. If you should live in an area where there is no Day's store located, we would be happy to recommend a reputable jeweler to perform the required semi-annual inspections. Day's also offers a low cost extended care plan that covers normal wear and tear of items not deemed as defective.


Day's adheres to an everyday low price policy so you can always shop knowing you’re getting the best price possible from an authorized retailer.

  • We promise to offer the lowest price possible on all of our items every day
  • We never apply additional markup just to put an item on sale
  • We have free shipping on orders over $95