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Supplier Risk Assessment Process



In the context of the 2019 COP and 2017 CoC, due diligence refers to the reasonable investigation undertaken by a business to identify and assess risks related to conflict-affected and Red Flag risk areas (CAHRAs). Due diligence provides companies with the information they need to identify risks in order to prevent or mitigate adverse impacts associated with their sourcing practices. Companies that source or use minerals from CAHRAs can also play an effective role in supporting livelihoods, economic growth and prosperity, and due diligence enables this. In all cases, it is an active process which results in a responsible sourcing program that is:

  • Ongoing: seamlessly and effectively integrated into a company’s management systems and daily processes.
  • Proactive: designed and implemented to identify and mitigate risks to prevent negative outcomes.
  • Reactive: able to respond promptly to risks (both actual and potential).
  • Risk based: with a level of detail and effort that matches the potential risk in a company’s supply chains.
  • Allowing for continuous improvement: companies may be starting with very little understanding of risks in their supply chains and work to improve their systems and understanding over time.

Day’s Jewelers and the suppliers we engage in business with are downstream companies – Depending on the position in the supply chain, downstream companies are encouraged to build and/ or exercise their leverage over upstream suppliers who can most effectively and most directly mitigate the risks of adverse impacts. When our suppliers decide to pursue risk mitigation while continuing trade or temporarily suspending trade, the mitigation efforts should focus on suppliers’ value orientation and capability-training to enable them to conduct and improve due diligence performance. Day’s Jewelers will encourage their suppliers to develop and implement due diligence to support responsible souring of all metals, diamonds and colored gemstones.

Risk Assessment and Mitigation Management Systems:

  • Day’s Jewelers VP of Merchandising is the person responsible for due diligence process
  • Supply Chain policy, publicly available and reviewed annually
  • Supplier Agreement Questionnaire, required from new suppliers prior to engaging in a business relationship and all suppliers annually
  • Research and information gathered by Day’s Buyers and VP of Merchandising is electronically stored in a secure and confidential manner.
  • Grievance mechanism
  • Risk Review and Assessment:

How we gather information:

  • Supplier Agreement form and invoices that clearly state what information we need
  • Collect information directly in meetings with suppliers
  • Research from more than 20 online resources to identify conflict affected high risk areas

Mitigation process and possible termination of business relationship:

  • If information is not forthcoming, develop a timeline with the supplier to obtain it over an agreed time frame.
  • Depending on the severity of the “red flag” or if mitigation efforts with the supplier fail to find a resolution, the VP of Merchandising in agreement with the executive team members, will make the decision whether to continue the relationship with stipulations or cease the business relationship.

Below are three charts showing examples of possible red flags in the supply chain and how we measure the severity of the risk and make decisions on whether to continue the business relationship.

Examples of Red Flags in the Supply Chain:

diamond and gemstone red flag list

precious metal red flag list

Identified Risk and Appropriate Response examples:

identified risk and appropriate response examples


If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, you may return any merchandise that has not been altered, engraved or customized for a refund, credit or exchange. Merchandise returned must be in its original condition. Any purchase made with a credit card must be returned to the original credit card. Please read more about our Returns and Exchanges Policy.


All orders shipped UPS are fully insured and require a signature at time of delivery unless shipped by USPS. Each item is cleaned, polished and inspected before it is wrapped and shipped to you. Orders over $1,000 enjoy free overnight shipping via UPS. For engravings and ring sizing, please add an additional 2-3 business days to your order. Special orders or customizations may take 3-4 weeks. Please read more for full shipping information.


Day's Jewelers requires suppliers to provide a written warranty for every diamond purchased stating that it was ethically-sourced. Furthermore, as a certified member of the Responsible Jewellery Council, Day's is committed to supporting and promoting the highest level of social, ethical and environmental responsibility in our communities and in the areas of the world where our products are sourced. Discover the Day's Promise.


If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, you may return any merchandise that has not been altered, engraved or customized for a refund, credit or exchange. Merchandise returned must be in its original condition.


Your jewelry purchased from Day's Jewelers is warranted for a lifetime against defects in materials and craftsmanship. To be eligible for this warranty, your piece of jewelry must be inspected at any Day's store at least once every six months. If you should live in an area where there is no Day's store located, we would be happy to recommend a reputable jeweler to perform the required semi-annual inspections. Day's also offers a low cost extended care plan that covers normal wear and tear of items not deemed as defective.


Day's adheres to an everyday low price policy so you can always shop knowing you’re getting the best price possible from an authorized retailer.

  • We promise to offer the lowest price possible on all of our items every day
  • We never apply additional markup just to put an item on sale
  • We have free shipping on orders over $95