The ever-changing news surrounding COVID-19 has thrown the balance of normal life into upheaval. 

Day’s Jewelers has closed all of our stores to keep our employees and our customers safe in this time of uncertainty, but we’re still here for you and your family. Our online store is still going strong, with same-day shipping on most items ordered before 2pm EST. And our team is here to answer your questions.

We’ve gathered some of the most frequently asked questions we’ve received in these uncertain times, and have carefully curated the answers to these questions. So if you find yourself with a question, check out our list; we may just have your answer.


I have a repair to pick up.

Email us at info@daysjewelers.com! Our store managers are still working, so when you email us, include your name, phone number, and email address, and our managers will coordinate getting your item to you.

I have a special order to pick up.

Email us at info@daysjewelers.com! Our store managers are still working, so when you email us, include your name, phone number, and email address, and our managers will coordinate getting your item to you.

How do I make a payment while stores are closed?

For a Day’s Charge Account:

Our Credit Department is still operating. You have three options to make a payment;

  1. Call our Credit Department at (207) 680-1679, 9:00 – 5:00 Monday through Friday and make a payment over the phone.
  2. Use our online portal to make your payment: https://dayscharge.daysjewelers.com/credit_user.php
  3. Mail your payment to Day’s Jewelers, 88 Main Street, Waterville, ME 04901

If you’re having trouble, call our Credit Department at (207) 680-1679 or email us at credit@daysjewelers.com 

For a Layaway Payment:

Please call us at 800-439-3297. Someone will be available to take your layaway payment over the phone Monday through Friday, 9AM to 5PM.

Will my jewelry warranty expire if I don’t get my jewelry inspected while your stores are closed?

Absolutely not. If your jewelry is due for a six-month inspection while our stores are closed, please don’t stress about your warranty expiring. Simply bring your jewelry in for an inspection when our stores open back up. You can check our website or follow our Facebook page for the latest information on closures.

I need to make a return.

Our normal 30-day return policy is extended while our stores are closed. If you have an item to return while our stores are closed, please hold onto that item.

Return it as soon as our stores open back up. To make your return easier, please keep the item in a safe spot with the paperwork. That will make the return process much easier when you are able to go into one of our stores again.

Will the Wedding Band Expo/Restyle Event/Estate Sale/Other Event be rescheduled?

Definitely. But at this point, we don’t know when. Keep an eye on our website and our Facebook page for the latest information.

When are your stores opening back up?

We don’t know. We will be complying with all state declarations about businesses remaining closed for the safety of our employees as well as our guests. The best way to be informed of when we’re opening our stores again is to follow our Facebook page. You can also check our website.

I’d like to view an item.

Great! We’d like to try to help you view that item, even if you can’t do it in person. Email us at info@daysjewelers.com and we’ll connect you with a store manager to see if we can make this happen.

Can I make purchases?

Absolutely. Our web store carries a full inventory of all the items in our stores, so you can shop to your heart’s content online.


Not seeing the answer to your question? Send us an email. Our info@daysjewelers.com customer service email is always available, and we’ll get back to you as soon as we can.


If you’re still struggling, give us a call. There’s typically someone available to answer your call from 9 to 5, Monday through Friday. Our corporate offices can be reached at 800-439-3297.


Stay safe and healthy.


Until next time,

Amelia

Copywriter & Interim Web Manager