I recently returned from a two-day visit to Day's Jewelers in Maine. Jeff and Kathy Corey, the principles and owners, had kindly asked me to come "up" to visit them and their sales staff. I guess "up" is the right word, with Maine being "up north," as we would say about Yorkshire and the Northern counties of England. It was mild and wet so I felt quite at home, as this is standard fair for my country, England. Next time I shall go in the summer! Jeff had asked that I come to meet with his management team, visit his stores, and eat some lobster. I was certainly tempted by the lobster, but I was glad for the invitation to spend time with his team to better understand their approach to Forevermark. It was very revealing to me, and following the visit I reflected back to Jeff and Kathy some thoughts and observations I had, ...
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